Integrated Voice Response System

Techvation specializes in Digital signal which carries a message by cultivation of various technologies that help end users provide superior customer experience. Application Maintenance Custom Application Development Product Design & Development Systems Integration Managed Support Services Research & Development.

Overview

Cultivation Through Signal

This Service allows customers to interact with a companys host system through telecommunication channel with a keypad or by speech recognition system. Through which they can get serviced for their own inquiries by following the IVR dialogue and guidance.
IVR systems would respond with prerecorded message or dynamically generated audio by the help of software system which has got hosted in the server. IVR systems will get deployed in the network which are in very good size and to handle very high call volumes.

Solutions across various segment

CIM Industry



Technology Consulting

Contact Center Intelligence & Reports

Agent Productivity

Outbound Interaction Management

Self Service

Workforce Management

Quality Monitoring

Customer Behavior Analytics